FAQs
DO YOU SHIP WORLDWIDE?
We currently limit where we ship to due to the current world issues, you can try and check out to see if we ship to your address currently. We always ship all over Australia and New Zealand. Please see the shipping page for detailed shipping costs and delivery timeframes.
HOW CAN I PAY FOR MY ORDER?
We accept payments in multiple currencies via Visa, MasterCard, PayPal, Afterpay, Zip and Laybuy.
You should see the prices of items in your usual currency. The total order amount will appear in our default currency at checkout; AUD. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but the website may state the dollar amount in AUD at checkout.
I HAVE JUST PAID FOR MY ORDER. WHAT HAPPENS NEXT?
You’ll receive an email confirming your order has been completed, and a second email once your order has been shipped. Finally, an email from our shipping partner with your parcel tracking information will come through just after dispatch. (Contact us if you are not receiving our emails, but check your junk folder first, and add us to your safe list.)
CAN I TRACK MY ORDER?
All orders will be shipped with tracking and the details for your package will be emailed to you on dispatch so you can keep an eye on it in transit.
WHAT IS THE RETURN POLICY?
We want you to love your items, but we also understand that it's impossible to be a perfect fit for everybody, so we’ll exchange, offer store credit, or refund* your purchase as long as you return your order within 30 days of order date. Please see the returns/refund page for full details.
CAN I CHANGE OR CANCEL MY ORDER?
Orders can be changed or cancelled immediately after purchase if notified urgently by emailing hello@pawlie.co, but be quick, as we can be quick to get your orders shipped. If your order has been shipped, we can no longer make changes or cancel the order.
HOW DO I CARE FOR MY LEGGINGS?
Please note that contact with rough surfaces and velcro fasteners should be avoided since they can pull out the white fibres in the fabric, damaging the leggings’ appearance. We are not liable for any damages caused by the customer. Please wash your leggings inside out, separately to zippers, velcro or anything else that can damage the fabric. Mesh wash bags are a good way of protecting your leggings in the washing machine. Please read the care label on your leggings, and hand wash were possible. See our aftercare page.
HOW DO I CONTACT THE CUSTOMER SERVICE?
You can contact Customer Service by sending an email to hello@pawlie.co.
CAN I USE MORE THAN ONE DISCOUNT CODE?
Only one discount code/voucher may be used per order.
MY DISCOUNT CODE OR VOUCHER HAS EXPIRED. CAN I STILL USE IT?
You cannot redeem your discount code or voucher once it’s expired.
DO I GET CHANGE FROM MY VOUCHER IF I DON’T SPEND THE ENTIRE AMOUNT?
You will need to spend the entire voucher in one transaction as the voucher is not redeemable for cash.
WHY ISN’T MY VOUCHER WORKING?
If your voucher isn’t working, please contact us at hello@pawlie.co, and we would be happy to help you out.
I HAVE TWO VOUCHERS. CAN I USE THEM BOTH IN ONE PURCHASE?
Unfortunately, only one voucher can be used per transaction.
THE COLOURS LOOK DIFFERENT ON MY DEVICE SCREEN THAN IN PRESON?
COLOUR AND PRINT DISCLAIMER
We use our best efforts to provide you with the best images and descriptions but unfortunately cannot guarantee that colours and details in website images are 100% accurate representations of the product, and sizes might in some cases be approximate.
Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
Due to the specifics of the printing process, we cannot guarantee accurate placement for graphics on our printed apparel.
WHERE CAN I SEE YOUR STORE POLICIES?
